Real-Time Services & Support Eco-System AO:LifeCycle Services - an AccuCode Objects (AO) product, is a cradle to grave life-cycle, performance and cost of ownership management solution for wireless networks, mobile devices, bar code, RFID, Voice and Video over IP technologies.

Overview

AO:LifeCycle Portal The AO:LifeCycle Portal is a web architected, multi-tenant, hosted solution, all participants in the ecosystem have the ability to access data and support the user in real-time. The system facilitates all aspects of help desk, and troubleshooting. Through our hosted mobile device management tools we can remotely change configurations or push out software and firmware updates. If it is determined that the device is broken then the system facilitates the RMA process, return, replacement, triage, repair and return to population.

AO:LifeCycle Services Hub

Located in Louisville, KY, is the AO:LifeCycle Services Hub, which is the eco-center for all services and support activities. The AO:LifeCycle Services team manages quality control, including imaging, testing, and special projects, such as the deployment of new applications. The AO:LifeCycle Services Hub provides cost effective shared services to all Hub partners: Staging, Configuration, Shipping, and Hardware and Software Help Desk Support. All your devices will be managed from our AO:LifeCycle Services Hub.

AO:LifeCycle Partner Program

AO:LifeCycle Partner Program provides a custom e-commerce experience for our Partners’ customer to purchase the correct hardware for their application. The available catalog of devices and configurations is designated by the ISV to ensure that the customer purchases the correct hardware and peripherals.

Our Partners will have the option to include any LifeCycle Services bundled with all hardware purchases in order to provide the customer with a level of service and support that will keep the hardware in the hands of the user.

• LifeCycle Services provides several service levels including advanced exchange (hot swap) to keep a working device in the hands of the user during maintenance and repair - typical warranty maintenance from the OEMs can often take 3-6 weeks.
• evices are always returned in working order – the right software and the right configuration to the right location and ready to use.

Features:

• Life-Cycle Service Portal
  • Real-time visibility of your assets, the support and repair processes, at anytime, from any authorized browser.
  • Custom report search and filtering for fast data analytics.

• Louisville, KY. based Help Desk
  • Support center conveniently located in the central US.
  • Flexible hours of support.
  • Staffed by qualified technicians, for whom English is a first language.
  • Located in the same building as repair partners!
  
  
• Single point of contact
  
  • Fewer contracts and vendors means lower operating cost.
  • One consistent process and tool set to manage all devices.
  • Creates efficiencies with enterprise asset reporting, billing as well as logistics with a single shipping location for all serviced assets!

• End-to-End Service Tracking by Ticket
  • Device support visibility from the time the device leaves the customers site to the time the serviced device is returned to the population.
  • Reduces time consuming support and administration costs due to tracking assets.
  • No more calling the manufacturer repair center to find out where your devices are and why they haven't been returned on time.

• Service Levels and Spare Pool Management
  • We offer multiple service levels depending on the nature of the system we are supporting. Mission critical applications need to be up 7x24.
  • Whether the customer owns and supplies the spare pool or it is part of the overall AccuCode service proposition, AccuCode manages the spare pool to make sure that the customers needs are met.
  • Service leaves include overnight replacement, return and replace, return and repair and per incident.

• Complete Mobile Device Support
  • Hardware and Software Configuration Support.
  • Image and Update Package Creation and Maintenance.
  • Software Version Control and Management.
  • Enterprise Network Deployment and Management.
  • Real-time Remote Control Help Desk Assistance.

• Wireless Networking Support
  • We offer wireless engineering services to design, configure, install, and support your enterprise wireless infrastructure.
  • With our certified wireless engineers, we can provide deep propagation, attenuation, channelization analysis, and reporting with on site surveys giving the IT managers valuable,quantitative data about their environment to make the best decisions possible for their enterprise.

Download the AO:LifeCycle Services Overview Brochure, Click Here
For more information, please contact us today
Please also visit: www.accucode.com/lifecycle
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