Today, retailers are retiring traditional cash registers and opting for state-of-the-art point-of-sale (POS) systems that utilize the latest technology. While the latest and greatest POS systems are leaps and bounds beyond their antiquated counterparts, IT problems can still occur. However, the following eight most common POS system interruptions are easily remedied if you are trained and prepared.
1. POS Security
Hacker detection is a crucial component of keeping your POS system and customers’ credit card information secure. Make sure to purchase a POS system that includes hacker detection. One breach of personal data is all it takes to ruin a business. Don’t let some greedy hacker destroy the company you’ve built because you opted for a cheaper system that did not offer hacker detection and security measures.
2. Failure to Charge
We’ve all been there: it’s a busy day and it slips your mind to charge your mobile device. Then, you wake up and your smartphone is a useless rectangle of plastic because you failed to charge it overnight. When using a mobile POS (mPOS) system, you should always have spare chargers available: several at your brick-and-mortar location, at least one in your car, one at home, and any other convenient places you can stash a spare charging cord. This is especially important if your business travels (for instance, to farmers markets) because a dead mPOS system doesn’t do you or your customers any good.
3. Inaccurate Reporting
One of the main benefits of switching to a digital POS system is the breadth of reporting analytics at your fingertips. However, if the data you are collecting doesn’t add up, that could mean there’s a flaw in the system you’ve purchased. A reliable POS system is worth the investment when it works accurately. Don’t skimp on quality for a low price and always do your research before investing in a new POS system.
4. Usage Issues
Like any new system you incorporate into your business, there are going to be employees who struggle to use it optimally, or even at all. Before putting your brand-new POS system to work, familiarize your employees with its functions: the benefits to them as well as how to troubleshoot issues. Taking the time to train your staff on a new POS system will pay off big time in the long run when they are checking out customers with ease instead of fumbling– frustrating themselves and annoying customers.
5. Software Problems
Buying a tablet and enabling it with an off-the-shelf POS system is certainly one way to upgrade your business. However, these products are often not suited to your business and could experience technical issues when you’re at your busiest. The best way to avoid these software problems is to research the best POS systems customized to your business needs. Yes, an off-the-shelf solution that you can buy at ‘big-box’ stores might be less expensive, but it may ultimately end up costing you more in the future.
6. Tracking Promotions
Another reason to upgrade to a new POS system is for optimal tracking and reporting on sales and promotions. However, some point-of-sale systems fail to do this properly, and if bad analytics are hurting your business, you need to speak with a POS professional about upgrading your system to one that meets your needs. Promotions are a must for any retailer and your POS system should not have any issues handling sales, coupons and other daily discounts.
7. Mobile Compatibility
You can’t always be on-site to manage your day-to-day business. A high-quality POS system should be compatible with your mobile device so you can keep an eye on sales and your company– even when you’re on the go. Are you currently working with a POS system that does not offer mobile compatibility? This limitation hinders your ability to monitor your business efficiently. Modern POS systems suited to your needs offer complete visibility– whether on the road, or on-site.
A solid WiFi network is an essential part of your business plan. After all, businesses in industries like retail and hospitality depend on strong connectivity throughout to complete day-to-day tasks on their POS systems. The move to a strong connected environment benefits large and small businesses alike. WiFi is at the heart of successful operations. Don’t make the mistake of using generic, out-of-the-box WiFi for your business. A strong, reliable connection on-site and mobile visibility is key to any wireless network setup.
Have questions about POS or mPOS systems? From problems you’re experiencing, to a better solution custom-built for you– we can help! Contact our POS experts today for more information.