Technology has evolved to create an entirely new approach to how businesses acquire and use technology. At the same time, consumer adoption of mobile platforms like Google’s Android and Apple’s iOS devices means that technology is now the tip of the spear for customer, employee and trading partner engagement in every industry. That’s the way it will be from now on with cloud computing, wireless networks, mobile computing, automated data collection, digital signage, sensors and environmental controls. All of these technologies can now work together quite seamlessly. From here forward, your business’s ability to consistently execute technologically will be a key point of competition and required for survival in sectors like retail and hospitality.
The good news is that the convergence of all of these technologies into public and private cloud computing environments means that businesses no longer have to acquire, deploy, manage and support the technology needed to constantly run their businesses. Now, you can subscribe to almost every component of your IT infrastructure. The as-a-service subscription model means that the customer never takes title or ownership of the technology. You aren’t responsible for its implementation, management, support or service. All the business has to do is pay their monthly bill and use the technology as they need it.
Many established businesses resist this approach to technology acquisition and use. If you have a qualified IT staff and a history of owning all aspects of your technology acquisition, use and life cycle, the perception is that you can deliver the IT needs of the business faster, cheaper and more reliably. The reality is the opposite. Because the multi-tenant, cloud-based application has delivered a business process automation solution that can be used by a broad industry market, with little or no cost associated with acquisition and no technical expertise necessary to make use of it, the new approach represents big savings on the real cost of ownership and operations. Providers like Accucode can solve a problem like global postal logistics for air cargo carriers or inventory control for small business (Rapid Inventory) or liquor inventory and order management on an affordable subscription plan and give the entire sector a fundamentally better outcome.
We are moving into a time where those companies that embrace the new model of a zero footprint, IT infrastructure will have a fundamental competitive advantage over older, larger companies that are mired in the old way of doing things. The speed, flexibility and cost advantages of the ecosystem or as-a-service approach to problem solving, far outweigh whatever the perceived initial savings are on the cost of the hardware or solution. The initial Capex cost of acquisition is less than a third of the real cost of owning and operating the system. When that is your only focus in your procurement decisions you are ignoring the opportunity to impact the other two-thirds of that cost. More importantly, you are likely choosing a solution that is inferior in usability, functionality and industry wide integration.
How can businesses stay current in the changing technological landscape?
Because technology is now a required component of every customer engagement strategy, it becomes increasingly important that senior management include technological expertise or a team of trusted advisers who have a vested interested in helping you achieve your business objectives through the application of technology. For Accucode’s entire history we have offered every customer the opportunity to create a partnership with us. If you trust us and let us guide your technology strategy and execution we will guarantee the cost and the outcome. The Hardware-as-a-Service (HaaS) and managed services model now gives us a programmatic way to deliver global business systems, at a guaranteed cost with a guaranteed outcome. The ability to consistently execute with confidence on cost and outcomes is highly valued in the strategic decision-making process.
What advice would you provide to businesses having trouble embracing new technology?
It’s a company culture issue. If your company has had a spotted history with technology, a lot of employees and departments will resist new systems and tools just because change is scary and it’s work. Cloud-based, HaaS solutions can be deployed through almost any kind of device (new or existing). They can be deployed and tested on a small scale, very quickly and in many cases with little or no risk. If your company culture doesn’t lend itself to change or new technologies, consider making some changes in your hiring practices. Younger workers, managers and IT professional are much more comfortable with this new approach than the team that has been supporting you for the past twenty years. Hire more tech-savvy employees and then encourage collaboration between current and new team processes.