B2B Technology

Deliver scaled operational execution on your customer’s behalf

Our wholesale service platform, InDemand Technologies, works behind the scenes to help ISVs, OEMs, telecom and other technology providers find new ways to delight customers and partners. InDemand’s services save you time and money during every stage of a technology rollout cycle, from hardware procurement and installation, to ongoing support and asset reclamation.

Eliminate your barriers to market

B2B technology providers are now expected to deliver entire solutions. Through financing, acquisition, deployment, installation, service and support, we can eliminate your barriers to market and provide new profit centers for your business.

Equipment Stocking & Order Fulfillment

Staging & Configuration

Packaging & Shipping

Mobile Device Management

Break-fix Repairs & Overnight Replacement

Multi-vendor Warranty Administration

Live Help Desk Support

Reverse Logistics & Asset Liquidation

Benefits for B2B Technology Providers

  • Break down barriers to market entry, support and adoption
  • Real-time visibility of every device in your ecosystem
  • Improve customer retention and delight
  • Earn recurring revenue through our HaaS programs
  • Focus more on your business and less time on hardware
  • Lower total cost of ownership on IT assets
  • Minimize downtime with break fix repairs and overnight replacements
  • Keep a working solution in the hands of customers at all times
  • Leave multi-vendor warranty administration up to us
  • Live help desk support
  • Online or on-site training
  • Dedicated sales support from our tech experts

Services for B2B technology providers

Hardware as a Service

Bundle your solutions with compatible hardware, software and managed services as a monthly subscription. This way your customers have an easier way to buy and it gives you the chance to earn recurring revenue.

Hardware Procurement

Strategic hardware procurement is crucial to maximizing your operating margin. We procure all the hardware, accessories and supplies for customers on your behalf. We’ll also handle price negotiations, inventory stocking and order fulfillment.

Deployment

Technology rollouts take careful planning and execution. Our methodology ensures devices are properly configured, tested and shipped so your customers have a digital solution that’s ready to use right out-of-the-box.

Installation

InDemand’s installation services makes sure your networks get up and running without a hitch. From site surveys to on-site installations and testing, our field techs never leave a site until all client expectations are met.

Service and Support

Your customer’s most expensive device is always the one that’s broken. From break-fix repairs and overnight replacements to live help desk support, our goal is to make sure your customers have a working solution at all times.

Asset Reclamation

Let us help you get the most out of decommissioned hardware. Our end of life services keep your customer’s data secure and we’ll always dispose electronic equipment in ways that are safe to the environment.

Boutique Channel Distribution

Grow your channel in North America with InDemand distribution services. We specialize in helping manufacturers and resellers reach their full potential in a competitive market. We understand how to build a scalable, repeatable approach.