If your device malfunctions or stops working, open a support ticket within the portal and we’ll overnight you a replacement from our Operations Depot. You’ll even have real-time visibility of where your devices currently stand in the repair process, keeping you informed at all times.
These reports include period and trend patterns detailing total service requests, what issues were found, the overall service activity by day of the week, shipping fulfillment reports, and detailed troubleshooting processes for devices covered under the AO: LifeCycle solution.
End-users, help desk representatives, internal IT departments, independent software vendors, hardware manufacturers, and repair partners will have real-time visibility over all your technology assets from a single portal. Data and reports are segregated so each party only has visibility of the activity and transactions to which they have a direct relation. This makes collaboration among the parties more efficient and ensures optimal asset utilization for each device in your ecosystem.